Serious Fleet and Automotive

Some issues with "over the phone," or "email" estimates you need to know: Inaccurate Information - Often, car owners unknowingly make inaccurate diagnoses, which leads to an inaccurate quote. According to many shops, 37% of phone quotes turn out to be higher than the actual repair costs because of a misdiagnosis from the car owner. "Low-Ball" Estimates - A shady mechanic could give you an low price just to get you in the door - then, that estimate suddenly rises once you're in the shop. Or, the mechanic could use lesser quality parts to keep the price down, but those parts also lower the quality of your repair and could result in another repair much earlier than necessary. Remember: Good, honest mechanics don't like to give phone or email quotes because they know that giving a fair and accurate estimate depends on their personal inspection and diagnosis of your vehicle.